ServiceNow - Fundamentals. ServiceNow ITSM is a solution that helps you deliver IT services faster and more efficiently. IT can report to auditors and management to show progress. Template should be applied, on clicking a module (ex: create New Incident) based on the value in the Arguments field. The Foundations eLearning course has on‑demand modules that provide an introduction to the ServiceNow products; module 1 begins with a brief overview of how to interact with and navigate through the course. Learn More. Effective Planning Is the Key to Enterprise-Wide Visibility and Strategic Alignment. Cash in on early payment discounts. Provide a recovery email below. The three primary types of IT asset management are as follow: Software: This type of ITAM is a bit more complex than the others, as it involves things like compliance requirements, licensing, shadow IT, and IoT. Learn More. How to get Continual Improvement Management. Leveraging end-of-life (EOL) and end-of-service (EOS) insights for hardware refresh planning cuts costs, reduces risks to critical business systems on aging assets, and enhances cost-efficiency through methodical purchasing. To improve your IT and enterprise service management with a powerful range of capabilities, you need to: Correctly approach the implementation roadmap. ServiceNow makes this a reality; leveraging existing ServiceNow configuration and visibility mechanisms to identify certificates, businesses can keep a clear record of all their certificates, with little effort on their part. Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform ®. 3 © 2021 ServiceNow, Inc. Learn More. You can either call modules by their Fully Qualified Collection Namespace (FQCN), such as servicenow. The modules in this example are for the Incident table. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. An overview of ServiceNow’s Government Community Cloud (GCC) system and frequently asked questions Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Transform your business at World Forums. servicenow. Demo ITOM. Learn More. ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. Process Mining improves process workflows. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. Customer Service Management. Discover Solution Watch Video. The result is customer service that is effortless, connected, and proactive. Incorporate ServiceNow system and application logs into your enterprise security analytics tools. Manage disruption and monitor risk and compliance with real-time tools. Automate workflows and consolidate outdated IT systems into a single, cloud-based solution. Plan with confidence using operational and experience data collected across the platform. ServiceNow solutions such as ITSM, Customer Service Management, and HR Service Delivery also come with out-of-the-box Virtual Agent conversations purpose-built to address top user issues, providing rapid time to value for fast resolutions. Plan and track portfolio progress—all in one place. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. ServiceNow® Hardware Asset Management minimizes stockroom inventories and resource waste. Success hinges heavily on an environment where people are safe and comfortable, from a workplace to. Successfully passing this certification exam. March 22, 2023. Secure. Help fill the need for people with ServiceNow expertise. Learn More. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. ITOM licensing calculates and displays the usage of ITOM subscriptions based on subscription units. Improve productivity and user adoption with ServiceNow training and certification. IT Service Management. Create application files such as modules, tables, and scripts. Good governance streamlines the decision-making you need to clearly define how your organization should use and manage the Now Platform. Monitor case status and completions in a central workspace. Empower your team to resolve requests easily through a single system of action. Application Portfolio Management - Product Documentation: Tokyo - Now Support Portal. If you're using the EventManagement module in your ServiceNow instance and want to. CRM definition. Too many organizations lack well-defined GRC programs or have the tendency to neglect funding them. Securing applications against unauthorized access starts with roles. (ATF is used for both implementations and release upgrades)ServiceNow is a fast-growing service management provider that went public in 2012. Creating Organizational Agility: How Adaptive Planning Can Make You More Agile. Transform your business at World Forums. ITBM module 2. ServiceNow Modules. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Give users a powerful, consumer-grade search experience with relevant, personalized results. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience. Now Assist for Creator. Experience a live, in-depth. This Learning Path provides all required training and exams to become a ServiceNow Certified Project Portfolio Management (PPM) Implementer. It is designed based on ITIL guidelines to provide service. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys. Manual Download. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. For each service, there are multiple modules with a general rule that more functionality means more money. Enable customers with self-service options like order tracking and creating cases when they need help. Security operations is the merger and collaboration between IT security and IT operations, which prevents silos within the. Manage reporting and visibility across organizational establishments to maintain compliance. Become a Certified Application Developer. Get Started. Creating Roles. Navigate the ServiceNow user interface. Employee workflows. Get Started. Learn More View Demo. Impact Accelerate ROI and amplify your expertise. Following are the various ServiceNow modules. Get Started. At its core, facilities management ensures that the facilities of the environment are in harmony with the people who occupy the facilities. ServiceNow’s Project Portfolio Management (PPM), part of Strategic Portfolio Management (SPM) enables you to prioritize key goals, objectives, KPIs, and/or OKRs; define and fund investments to achieve them while providingproduct/program owners the tools to allocate resources at a granular level–all in a single platform. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/orBy convention, modules are numbered by increments of one hundred, 100, 200, 300, etc. Predictive Intelligence is available with the Now Platform ®. Securing applications against unauthorized access starts with roles. with ServiceNow™. Developer Build, test, and deploy applications. 1. Field service management allows your. What can I do with Test Management 2. incident_info, or you can call modules by their short name if you list the servicenow. Succeeded: The module successfully found the information. ServiceNow Performance Analytics you can easily see which services are impacted by critical vulnerabilities and gain visibility into the organization’s risk posture and team performance to quickly identify issues. Install-Module -Name ServiceNow -RequiredVersion 1. Integrate with third-party intelligence and data sources. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Automate and optimize every process so every employee can focus on work that matters most. Use ServiceNow ® Agile Development to power scrum, agile teams, and hybrid development methods. ServiceNow Business Continuity Management enables business operations to plan, exercise, and. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Take a proactive approach to occupational health and safety by providing a holistic view into safety observations, injury, and illnesses. Let’s move a step ahead and learn some basics of ServiceNow. Modules are the children, or the second tier navigation options to the. Build clearly defined, continuously adaptable plans. ServiceNow HR is a cloud-based HR Service Delivery platform that provides a wide range of HR services. 5 © 2022 ServiceNow, Inc. Learn More. Help capture knowledge, enable self-service, and improve employee satisfaction. Make it easier to get help with a self-service portal for legal service requests. Become a Certified Implementation Specialist. The term "Machine Learning" is typically used to refer to classic data-based algorithms that identify patterns and perform tasks like classification, regression, and clustering— The more information it has, the stronger it will perform. There really is no documented limit to the scalability of a distributed application layers server architecture. For example, you may have a module named. Engage in several types of training options to learn and demonstrate your skills for PPM Fundamentals and PPM Implementation. Gain new ServiceNow skills and fresh insights into the power of digital transformation. In this ServiceNow Tutorial, Michael Burney gives an overview of Modules in ServiceNow. (1) Creator Plus. Secondary E-mail; TRY DEMO Products Scaled Agile Framework (SAFe) Align strategic investments and scale work for. Use ServiceNow ® Agile Development to power scrum, agile teams, and hybrid development methods. Extend ServiceNow ® workflows and create new ones with out-of-the-box, reusable flow components. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. IT operations management (ITOM) is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements in organizations. Learn More. 2 Requires at least two asset management products. Help fill the need for people with ServiceNow expertise. . ServiceNow is a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Empower your team to resolve requests easily through a single system of action. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Gain new ServiceNow skills and fresh insights into the power of digital transformation. All rights reserved. Streamline and automate processes and workflows. ESG factors aren’t necessarily financial, but they still play a significant role in the long-term risk of a company and their ROI. For example, you may have a module named. By establishing cost-effective practices, ITIL creates a foundation that supports growth, scalability, and. Capture, store, and maintain data for the resource lifecycle as a single source of truth. Improve shift planning, scale operations with third parties, and simplify managing crews. ServiceNow ITOM enables businesses to enhance their efficiency by. Transform your business at World Forums. Learn about Gen AI with ServiceNow. Simplify compliance with a built-in audit trail. Our free one-day event kicks off in October. Machine learning. Transform your business at World Forums. Business leaders must drive uninterrupted innovation and enable their. An introduction to Enterprise Resource Planning (ERP) The goal of nearly any business is to grow. Install PSResource. Learn about the Scrum methodology framework, typical activities, and artifacts that are used in ServiceNow® Agile Development 2. Customer experience (CX) is every interaction a customer has with your organization as they navigate touch points and interact with your products or services. 0 white paper includes best practices related to the proper modeling of data using out-of-box (OOB) tables and relationships. ServiceNow Request Management delivers employee self-service. Create New opens a form for adding new Incident records to the table. This• A unit is the smallest testable software component (e. Analyze and identify operational bottlenecks with one AI-enabled platform. more. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Get answers, approvals, and insights when they really matter. ; Assigned to me opens a list of Incident records assigned to the currently logged in user. If the menu is active: Look for role and make sure the users who are trying to access that menu have the role mentioned in the menu. 0. Manage reporting and visibility across organizational establishments to maintain compliance. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. g. All rights reserved. Make data-driven decisions and answer questions on the spot. It covers different aspects of an organisation like risks, IT operations, and security. The final aspect of ServiceNow web products is its cloud services. Customer insights Our customers’ experience points to two insights you should keep in mind as you build out your demand intake model. Connect ServiceNow workflows to hundreds of third-party systems right out of the box. Like all ServiceNow solutions, ITSM (IT Service Management) is a cloud-based, mobile-first solution that enables organizations to manage and track digital workflows within a unified, robust platform. ServiceNow Strategic Portfolio Management is an enterprise-grade solution that supports a company’s digital transformation initiatives. Agile Development 2. Communicate effectively to team members on a regular basis. An administrator can customize the. For instance, Problem is the application menu and Open is the module. The ServiceNow ITAM is a module that provides a range of IT service management (ITSM) and digital workflow. This module is pivotal in enabling IT teams to swiftly respond to and resolve any incidents that could potentially disrupt normal IT operations. But economic pressures, geopolitical shifts, and pandemic leftovers, along with a source-to-pay process dominated by legacy systems, are stressingCreate modules the same way you create other application files in Studio: Configure modules using these options: : Defines the module name. Modules without an order value appear before ordered modules in the Application Navigator. ServiceNow is a cloud-based. itsm. Learn More. Certification This course prepares students for the Certified Implementation Specialist exam for Financial Management (CIS‑FM). Modernize legal operations to make faster decisions and increase. FSM software includes work order management, scheduling, customer and asset information, parts management, knowledge, questionnaires, collaboration tools, and mobile capabilities. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Only ServiceNow can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, andContact us: to create Application and Module e. For example, it is common for custom application tables to have a Create New module. 1 UI Builder includes Now Experience. Join us for innovative speakers. Get real-time visibility into your operations, risks, assets, and potential supply chain issues. Analyze capacity and gain a real-time view into space utilization and workplace services. CSM is often used to automate tasks to streamline the customer experience: connect departments, workflows, and. Our free one-day event kicks off in October. Some IT teams may also use manual tools to keep their CMDB. We’re at a unique moment in business history. The product provides continuous, collaborative, and contextual alignment across every level of your organization. But CRM focuses primarily on generating sales, sometimes neglecting the more-service. Cloud Management module. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Human resources departments in particular face a constantly-growing. Here is what each category offers users: ServiceNow’s Incident Management module, you’ll need expertise in incident management as a process and expertise in the capabilities and features of the ServiceNow Incident Management module to make sure processes align with product capabilities. Whatever business you are in, whatever product or service you offer, your success depends on your employees. Together, these five aspects form the real core services that has made ServiceNow popular with 17million users across the world. continuous monitoring and automation ServiceNow delivers a real-time view of compliance and risk, improves decision making, and increases performance across your organization and with vendors. All rights reserved. There are three sources for ServiceNow implementation expertise: • ServiceNow Expert ServicesProvide employees with a unified portal to create reservations, access maps, register visitors, and order services. Impact Accelerate ROI and amplify your expertise. ServiceNow Attend GRC: IRM Implementation to learn the domain knowledge, technical aspects, and various process - Now Learning. Get Started. Our free one-day event kicks off in October. Explore the products by category and industry to find the best fit for your needs. ServiceNow IRM includes Policy and Compliance, Risk, Operational/Advanced Risk, Vendor Risk, and Business Continuity Management. Create efficiencies that free up time for business innovation. Learn More. FedRAMP customer overview . Enable seamless experiences that eliminate swivel-chairing. ServiceNow Inventory Plugin for using. ServiceNow is the leading provider in IT service desk solutions according to many different third party reviews (source: Gartner Group). Transform your business at World Forums. Track performance. Access Control List (ACL): A group of Access Control rules applied to a resource. ServiceNow Platform: Mention the specific ServiceNow modules and applications you have experience with, such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer. The ServiceNow Solution Like CRM and ERP, ServiceNow® Financial Management provides a single system of record to make understanding finance much easier. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. The software development life cycle is a process of planning, creating, testing, and deploying information systems across hardware and software. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and. In this ServiceNow Tutorial you will get the brief of ServiceNow applications and modules. 1. Recovery Email. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. SDLC helps with the measurement and. Using discovery patterns and schedules, the Discovery learning path will examine IP-enabled configuration items (CIs) and their. Learn More. Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential. To levelGain new ServiceNow skills and fresh insights into the power of digital transformation. In this ServiceNow Tutorial, Michael Burney gives an overview of Modules in ServiceNow. Get complete asset traceability to support regulatory compliance and audits. These are split into five categories: IT, Security, Customer Service, HR, and Business Apps. Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. Our free one-day event kicks off in October. As such, it corresponds with these IT asset types. With automation designed for telecom, CSPs can accelerate speed to market for new solutions and reduce costs whileDefinition of SOAR. The latest CSDM 3. As IT security becomes more robust, streamlining IT operations as a whole becomes more crucial than ever—especially as security threats continually evolve and pose unique, unanticipated threats. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. ServiceNow Service Catalog allows your organization to request IT and other corporate services through a familiar, easy to use enterprise storefront. , which we can refer to gain good. Boost the knowledge, confidence, consistency, and speed of government employees. Our free one-day event kicks off in October. Impact Accelerate ROI and amplify your expertise. Identify, prioritize, and respond to threats faster. Template should be applied, on clicking a module (ex: create New. Vancouver. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow Sam Module is an integrated set of technologies designed to facilitate the adoption of numerous software services inside a ServiceNow ecosystem. 0 and Scaled SAFe applications provide effective solutions to the challenges of agile management. ServiceNow automatically URL-encodes filter conditions and appends them to the module URI using sysparm_query. Story/unit testing: A unit is the smallest testable software component (e. Delete Record. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a. Transform your business at World Forums. Take action on KPIs using Analytics Center, time charts. For example, you may have a module named. It comes with a comprehensive set of software modules to help users digitally manage the different areas and aspects of project and portfolio management. Jira is a little more versatile than ServiceNow. Why this is important. Gain real-time visibility across channels and work so you can manage for optimal performance. Our free one-day event kicks off in October. Make customer service flow. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. ServiceNow is designed on a cloud architecture that is extremely scalable and state-of-the-art. Many application developers choose to model their modules based on the ServiceNow baseline modules. Explore our new Introduction to Gen AI course—perfect for beginners. If you're not sure which to choose, learn more about installing packages. Learn More. Learn how ServiceNow leverages best practices and standards to protect your data and ensure the availability, performance, and scalability of its cloud platform. Bring clarity to what matters and quickly re-direct service coverage where it’s needed most. Empower your agents to guide their. Guide employees through procurement requests using their preferred channels. Start learning today!their testing returned expected results. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow connects telecom infrastructure and processes with purpose-built workflow solutions that address your unique needs. ServiceNow Learn about the primary features and roles included in ServiceNow's GRC suite of applications (GRC: Policy and Compliance, GRC: Regulatory Change. Our free one-day event kicks off in October. You will create user-settable widget options and define a directive. 7r phhw wkh qhhgv ri wrgd·v gljlwdo exvlqhvv ,7 rujdql]dwlrqv qhhg wr gholyhu idvw dqg shuvrqdo vhuylfhv dw vfdoh zkloh dovr frqvwdqwo phhwlqj dqGovern all your hardware assets enterprise-wide on a single system of action. ServiceNow IT Asset Management (ITAM) is a module that provides a suite of tools to help organizations manage their IT assets. , objects, components. Features. ServiceNow’s Incident Management module, you’ll need expertise in incident management as a process and expertise in the capabilities and features of the ServiceNow Incident Management module to make sure processes align with product capabilities. Telecommunications, Media and Technology. Refine your ServiceNow skills with curated learning plans. Created with Sketch. Created with Sketch. Introduction to ITIL (Information Technology Infrastructure Library) Learning Objective : This module has been designed to help you get an overview of the IT infrastructure library and set of best practices for IT service management. Secondary E-mail; TRY DEMO Products Procurement Case Management. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Sustain and grow value by implementing the right reference architecture and prerequisites. Module make control activities a simple exercise. Use digital workflows for clear visibility into resource and service lifecycles across the. All rights reserved. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. Learn More. It has ITIL guidelines that make tasks, processes, and activities get done quickly. Quickly build automations, with no coding required. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Gain new ServiceNow skills and fresh insights into the power of digital transformation. "Whether it is personal data of employees, users or customers, confidential enterprise information, financial records or research data, at ServiceNow we take data privacy and the protection of that data seriously. Deliver effortless experiences while lowering costs Telecommunications Service Management Today’s communications service providers(CSPs) are under considerable pressureHeightened risk management and stability. Guide employees through procurement requests using their preferred channels. Modernize your approach to NIST RMF with Continuous Authorization and Monitoring. . Our free one-day event kicks off in October. ServiceNow Agile Development 2. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. What is facilities management? Facilities management encompasses a wide range of disciplines and roles. Make data-driven decisions and answer questions on the spot. Loading. Transform your business with digital IT workflows. Enable better planning and decision-making, even in the most dynamic business environments. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. ServiceNow Global Sales and Delivery julie. Learn about the Scrum methodology framework, typical activities, and artifacts that are used in ServiceNow® Agile Development 2. In this comprehensive training, participants will gain hands-on experience and in-depth understanding of various modules and functionalities within ServiceNow. Monitor case status and completions in a central workspace. Get Started. In this article, you will receive an overview of modules within ServiceNow. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. ITSMC can send incidents to ServiceNow without any other modules installed on your ServiceNow instance. Upgrade quickly and easily with an out‑of‑the‑box testing framework. Our free one-day event kicks off in October. AIOps is a combination of the terms artificial intelligence (AI) and operations (Ops). Get Started. Discover digital experiences that help your organisation work smarter, faster and better. SAM is an ongoing process with strategic goals that: Negotiate volume contracts to eliminate or reallocate software licenses that have been underutilized. Export OSHA reports across workplace locations. ServiceNow Instance. 0? Test managers can: •Create and manage testsand test sets •Evaluate tests, tests steps, and test sets created by usersThe ServiceNow® ITOM Visibility product consists of ServiceNow® Discovery, ServiceNow® Service Mapping, Certificate Inventory and Management, Service Graph Connectors, Multisource CMDB, and Firewall AuditsServiceNow Applications Activity Designer Provides capabilities to construct reusable Workflow activities based on an organization's business needs. We know the trust our customers place in us in our role processing their data, but we also strive to provide customers. 311 system. Many ServiceNow products have a dependency on data within this data model. Test Management 2. Improve business performance with out-of-the-box metrics and real-time analytics. In file and directory names, the course name should not include spaces. 0 is a ServiceNow® application that streamlines creating, managing, and executing the manual testing process. Get Started. Using this collection. The controls repository is a one-stop shopServiceNow Strategic Portfolio Management can enable your business to move with agility, making the right decisions quickly and confidently to drive customer value faster. These include: • Top-down mapping: This creates a very precise map of the applications and supporting infrastructureThe ServiceNow module should be installed from the PowerShell Gallery with Install-Module ServiceNow. Manage disruption and monitor risk and compliance with real-time tools. Contact Sales. Provide a recovery email below. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. 2 Improves self‑service adoption with 3 self‑service conversation topics. There really is no documented limit to the scalability of a distributed application layers server architecture. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/orA CI represents an item under configuration management, such as a router, a server, an application, a virtual machine, a container, or even a logical construct such as a portfolio. 8. Environmental, social, and governance are three of the central factors in measuring the sustainability, ethics, and social impact of a company. ServiceNow defines Application as, a collection of files and data that deliver a service and manage business processes and Modules are, children of application linking to other pages or records in the platform. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. It is a centralized platform where HR teams can manage all their tasks. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Those rules either execute. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Gain new ServiceNow skills and fresh insights into the power of digital transformation. For example, you may have a module named. What servicenow Exactly and ITSM, ITOM, ITBM, ITIL👉 Se. ServiceNow can also integrates with other applications or tools such as Moogsoft, Jira, LDAP and many more, which makes ServiceNow platform more robust and flexible. It provides solutions and actionable insights the company can follow to meet compliance. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. The ServiceNow docs site lists the base system roles. Provide shared customer views, workflow automation, reports, and dashboards to help them do their jobs efficiently. Choose a title that clearly identifies the module. Do more with HR Service Delivery. ServiceNow Risk Management enables you to create and map risks and controls to theGain new ServiceNow skills and fresh insights into the power of digital transformation. AI-powered search Connect users to what they’re looking for in a powerful, consumer-grade. The collection includes modules and plug-ins for managing incident tickets, interacting with problem tickets, handling change requests and managing the configuration management database in ServiceNow, as well as an inventory plugin that allows Ansible Automation Platform to operate against your ServiceNow configuration management database. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Automate and connect anything to ServiceNow. PRODUCT OVERVIEW EFFECTIVE DECEMBER 17, 2020 © 2020 ServiceNow, Inc. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management.